Malware Analysis: Working for MSPs and Their Clients

As cybersecurity threats continue to evolve, Managed Service Providers (MSPs) must find ways to deliver more value and protection to their clients. One high-impact way to stand out is by offering malware analysis as part of your security services. Far from being just a big-enterprise capability, malware analysis can drive smarter incident response, strengthen defenses, and help MSPs scale profitably. The following use cases demonstrate the benefits of integrating a cybersecurity solution with premium capabilities into your MSP’s offerings.

Incident Response and Root Cause Analysis

When a client experiences a security incident, basic antivirus alerts aren’t enough. Conducting malware analysis empowers MSP clients to:  

• Determine how the malware entered (phishing, RDP brute force, supply chain, etc.) 

• Understand its behavior (data exfiltration, ransomware staging, lateral movement) 

Threat Intelligence Enrichment

Analyzing malware samples caught in your clients' environments allows you to: 

• Build a library of Indicators of Compromise (IOCs) like malicious domains, hashes, IPs. 

• Improve detection rules in EDR, SIEM, and firewall systems. 

• Share threat intelligence across your client base, proactively defending others. 

Validating Security Controls

Malware samples can be used (carefully and legally) in lab environments to: 

• Test if EDR, email filters, DNS firewalls, or antivirus products detect known threats. 

• Evaluate which vendor solutions are strongest against emerging threats. 

• Tune security tools to block attacks earlier in the kill chain. 

Customized Client Reporting

Instead of sending clients generic “threats blocked” reports, you could: 

• Break down real malware incidents specific to their environment. 

• Explain what the malware could have done and what defenses worked. 

• Offer recommendations for strengthening their cybersecurity posture based on real-world findings — which increases your value to them. 

Employee Security Awareness Training

Using sanitized versions of real phishing attachments or malware execution paths from actual incidents, you can: 

• Create more realistic phishing simulation exercises. 

• Educate users about how malware tries to trick them. 

• Show tangible examples from their own company environment, making the risks "real." 

Upselling and Differentiation

Offer malware analysis as part of a premium cybersecurity package. 

• Many MSPs just offer detection. If you offer full analysis and reporting, you position yourself as a cybersecurity-focused MSP. 

• It justifies higher pricing and attracts security-conscious clients in the more heavily regulated sectors of finance, healthcare, and law.  

The CodeHunter Solution  

CodeHunter’s automated advanced malware analysis provides fast, in-depth threat insight with comprehensive behavioral analysis that maps to the MITRE ATT&CK framework. CodeHunter’s holistic malware analysis platform provides MSPs with a premium cybersecurity offering to differentiate themselves from competitors and expand account reach with improved client trust. Learn how CodeHunter can become a high-profitability revenue stream for your MSP here.